• Problem scenario:

    • University information technology office received 20 service orders for printer problems:
    • 8 laser printers
    • 12 inkjet printers
    • A sample of 5 service orders is to be selected for a customer satisfaction survey.
  • Selection process:

    • The 5 service orders are selected randomly.
    • Any subset of size 5 has the same chance of being selected as any other subset.
  • Objective:

    • Determine the probability of exactly service orders for inkjet printers in the sample, where .
  • Key points:

    • Total service orders: 20
    • Service orders for laser printers: 8
    • Service orders for inkjet printers: 12
    • Sample size: 5
    • Calculate probability for various values of (number of inkjet printers selected in the sample).
  • Population details:

    • Total population size:
    • Sample size:
    • Number of inkjet printers (denoted ):
    • Number of laser printers (denoted ):
  • Case where :

    • We are interested in the probability that exactly 2 inkjet printers are selected in the sample.
    • Since all outcomes (each consisting of 5 specific orders) are equally likely, the probability can be calculated based on combinatorics.
  • Probability setup:

    • The total number of ways to choose 5 orders from 20:
    • The number of ways to choose exactly 2 inkjet printers from 12:
    • The number of ways to choose the remaining 3 printers from the 8 laser printers:
  • Probability expression:

    • The probability for exactly inkjet printers in the sample:
  • Total number of possible outcomes:

    • The number of ways to select 5 service orders from 20 without regard to order is:
  • Number of outcomes where (exactly 2 inkjet printers are selected):

    • The number of ways to select 2 inkjet orders from the 12 inkjet printers:
    • For each of these selections, the number of ways to select the remaining 3 orders from the 8 laser printers:
  • Applying the product rule:

    • The total number of outcomes with (2 inkjet printers and 3 laser printers) is given by:
  • Probability expression:

    • The probability that exactly 2 inkjet printers are selected is: